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Order Status
Has my order shipped?
  We ship DHL Ground and make every effort to ship products same day. If an item is out of stock, we ship within 7-10 days.  Please call us at 1-800-717-5469 and we will assist you with tracking your order.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Please call us at 1-800-717-5469 and we will assist you with tracking your order.
My order never arrived.
  Please call us at 1-800-717-5469 and we will assist you with tracking your order.
An item is missing from my shipment.
  Please call us at 1-800-717-5469 for any shipment problems.
My product is missing parts.
  Please call us at 1-800-717-5469 for assistance.
When will my backorder arrive?
  We will let you know if an item is on backorder.